After making the tough decision to sell our family home of 21 years, I was fortunate enough to retain the services of Susan Webster as my realtor. Susan was extremely attentive, knowledgeable and communicative. The journey associated with preparing, listing and selling a home can be both exhausting and emotional  but her guidance and hard work lightened the load and demystified the process. Susan went above and beyond the responsibilities of a regular agent and supported me every step of the way. She provided prompt and excellent advice from the first tentative conversation to the last turning of the key.

Susan ensured that marketing and promotion were thorough, professional and far-reaching. Our family was fortunate enough to have a very quick sale, minimizing inconvenience and worry, and we sold over our asking price which is always welcome!

Any seller (or purchaser) would be served very well by having Susan represent their interests and in needs in the sale of a home.

– Nicole Cederberg

When we approached Susan Webster to list our North Nanaimo home, we discussed the market and how we were wanting to get the highest price possible.  Susan suggested some updates and connected us with a staging company that came in and made some pretty significant changes that were cost effective by re-purposing our own furniture, de-cluttering, painting kitchen cabinets & installing new hardware,  and painting main living spaces. Our home was very well received and we sold for over list price in just 4 days. Susan provided us prompt follow-up and was on top of all the many details of listing, presenting offers, subject removal and final completion.  We would not hesitate to recommend Susan Webster to anyone looking to buy or sell real estate in Nanaimo.”

– Dave and Sandra

After meeting a few realtors, we went with our gut and were certainly very happy that we did! Susan Webster was not only very personable and professional, she also provided superb service that resulted in our home being sold in just 4 days.  We would not hesitate to recommend Susan to anyone buying or selling their home.” Gary and Shelley Trew

– Gary and Shelley Trew

Sarah and Derek were impressed that Susan…Listens well…efficient…familiar with the neighbourhood and resources available…Easy to work with…trusted her. Practical…solid advice…maximized the availability of our home on the market

This was the first house we sold and we went into the sale blindly. We did not expect the house would be difficult to sell, but it was. We hired Susan because we knew she was familiar with the neighbourhood and we respected her expertise as a business person. We trusted her to give us practical and solid advice.
She put a huge effort into maximizing the availability of our home on the market; she used print, social media and held several open houses. We appreciated Susan’s efficacious and practical approach to finding a solution that worked for all parties in order to complete the deal.
Susan is very knowledgeable about local services available and recommended dog kennels, handymen and other resources that someone less familiar with the community would not have been able to offer.
Susan was easy to work with and I would not only hire her again but would recommend her to my best friend!

***** Five Stars out of five

– Sarah and Derek

Bart and Netta said Susan had…Integrity…honesty…humility…reliable….made us feel valued…enthusiastic…willingness to know our needs and concerns…made us feel hopeful…goes the extra mile.

Our place wasn’t the Hilton and we had a few agents who made us feel that selling our home wasn’t worth their time; Susan made us feel valued. She was highly recommended by a developer and when we met her we knew she wasn’t just a salesperson with a sales pitch.

After our initial negative experience with the other sales agents, we didn’t have high expectations. We didn’t know what to expect but Susan made us feel hopeful and did a lot of research. She was willing to go the extra mile.

We would definitely hire Susan again and give her six stars out of five!!

– Bart Buczek & Netta Buczek-Phua

Kaylie and Jesse described Susan as…friendly…positive…personable…determined…kept us encouraged…made the process as smooth as possible

Susan was determined to find us exactly what we were looking for in our first home. As first time home buyers we were excited but tried to keep our expectations low as it was a very competitive market. At times it was discouraging because houses were selling quickly but Susan kept us encouraged and assured us we would find the home that was right for us and we did!

It was easy to choose Susan as our realtor; we clicked well and she made the whole process as smooth as possible from start to finish. We would absolutely use Susan as our Realtor again and she gets five stars out of five!!

– Kaylie Mason and Jesse Shiels

Sue and Ted Croft said Susan was…committed… knowledgeable…tenacious…honest…kept in regular contact…understood our vision…looked out for our best interests.

What we really appreciated was that Susan kept in regular contact with us and provided us with information about the properties and with status updates.

We really felt she looked out for our best interests and represented us in the best way possible. She even contacted an appliance store to arrange for a replacement fridge when the one we purchased didn’t fit.

I would definitely, without hesitation, hire Susan again and recommend her to a friend.

Five Stars out of Five

– Sue and Ted Croft

Hayley and Mike appreciated the following qualities in Susan…Professional…punctual…committed…self-motivated…organized…went above and beyond answering questions…responded in a timely manner

We chose Susan as our Realtor because she went above and beyond answering all questions we had before starting our home search. We had a very short period of time to find a home and Susan went out of her way to find us what we were looking for in a home and got a commitment from builders about the purchase of the home in a timely manner.

We would definitely hire Susan again and we have already recommended Susan to others.

Five stars out of five

– Hayley Pinfold & Mike Penton